Where is my order?
What is my tracking number?
Tracking will be available 2-3 days after your order. Please do reach out if you haven’t received yours after 4 by contacting support. You can .
Amendments and Cancellations
If you need to make changes to your order you will need to contact us within 24hrs of placing the order.
We Can Change:
- Your delivery details
- Your name
- Your email
- Your phone number
- You must contact us within 24 hours.
- We cannot cancel your order once it has already been shipped.
- You can view our full refund policy here.
My Item Arrived Damaged
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.
If this happens to you, please reach out with:
- Your order number.
- A picture of the damaged product.
Once received, we'll be happy to send out another free of charge.
If we still haven't managed to answer your question please feel free to contact us and we'll get back to within 24hrs :)
Is This Made in the USA?
Made in USA - All Alpine Ridge Outfitters products are assembled in Texas with components from California, Colorado, Philippines and China.
Do you have a warranty?
Yes! At Alpine Ridge Outfitters we are dedicated to making some of the highest quality products. But sometimes the unexpected happens. So if there’s an issue with your Alpine Ridge Outfitters product, we provide the below 5 year warranty. We’re sorry to hear that you have an issue with your Alpine Ridge Outfitters product. You’re welcome to email firstname.lastname@example.org to start your warranty claim and fill us in on your experience so we can help you out the best way we can.
What is your 30 day Money Back Guarantee?
We stand by our product 100% and believe that a quality night’s sleep is the key to enjoying every second of the great outdoors. If you are not completely satisfied with your Alpine Ridge Outfitters product during the first 30 days- you can return it no questions asked - guaranteed.
If you have any questions or need to make a return, please email us at email@example.com.