Where is my order?

We put together a shipping guide here and you can track your order here. Please note customers are responsible for any customs and tax charges for their order. 

What is my tracking number?

Tracking will be available 2-3 days after your order. Please do reach out if you haven’t received yours after 4 by contacting support.                                                                                                                                                                                                                                                                                        


Amendments

If you need to make changes to your order you will need to contact us within 24hrs of placing the order.  
We Can Change:
- Your delivery details
- Your name
- Your email

My Item Arrived Damaged

We do ship every item with extra padding. Despite this,some packages may arrive damaged due to mail service mistreatment.

If this happens to you, please reach out with:
- Your order number.
- A picture of the damaged product.

Once received, we'll be happy to send out another free of charge.


Cancellations


- You must contact us within 24 hours.
- We cannot cancel your order once it has already been shipped.  
- You can view our full refund policy here.

Still no luck? We can help!

Submit a request

We hope that your experience with AlpineRidgeOutfitters.com is as effortless as possible, however, we do acknowledge that questions may arise. Contact us and we’ll get back to you as soon as possible.