Where is my order?

This is a question we frequently get asked, so we put together a shipping guide here. You can also track your order here. Please note customers are responsible for any customs and tax charges for their order.

What is my tracking number?

Tracking will be available 2-3 days after your order. Please do reach out if you haven’t received yours after 4 by contacting support. You can track your order here.

Amendments and Cancellations

If you need to make changes to your order you will need to contact us within 24hrs of placing the order.  


We Can Change:

- Your delivery details

- Your name

- Your email

- Your phone number


- You must contact us within 24 hours.

- We cannot cancel your order once it has already been shipped.  

- You can view our full refund policy here.

My Item Arrived Damaged

We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.

If this happens to you, please reach out with:

- Your order number.

- A picture of the damaged product.

Once received, we'll be happy to send out another free of charge.

Terms & Privacy Policy

You can view our full Terms and Conditions here and Privacy Policy here.

Contact Us

If we still haven't managed to answer your question please feel free to contact us and we'll get back to within 24hrs :) 

Is This Made in the USA?

Made in USA - All Alpine Ridge Outfitters products are assembled in Texas  with components from California, Colorado, Philippines and China.  

Do you have a warranty?

Yes! At Alpine Ridge Outfitters we are dedicated to making some of the highest quality products. But sometimes the unexpected happens. So if there’s an issue with your Alpine Ridge Outfitters product, we provide the below 5 year warranty. We’re sorry to hear that you have an issue with your Alpine Ridge Outfitters product. You’re welcome to email to start your warranty claim and fill us in on your experience so we can help you out the best way we can.

What is your 30 day Money Back Guarantee?

If you aren’t happy with your Alpine Ridge Outfitters product, you can return it for a full refund within 30 days of buying it. We will pay for shipping back to us.

We stand by our product 100% and believe that a quality night’s sleep is the key to enjoying every second of the great outdoors. If you are not completely satisfied with your  Alpine Ridge Outfitters  product during the first 30 days- you can return it no questions asked - guaranteed.

If you have any questions or need to make a return, please email us at

Free 3-Day Shipping Over $39
30 Day Satisfaction Guarantee
Free & Easy Returns Exchanges
24/7 Customer Support

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